TERMS &
CONDITIONS

BOOKING

Guests can make and complete bookings by calling our Guest Service team at Grand Joanne and via our website. The booking is completed only after it is approved by Grand Joanne, and subsequently confirmed by a booking confirmation sent to the guest via email. The confirmation contains the number of people in the reservation, the price, accommodation extras such as dining options and any other additional products and/or services requested by the guest. 

Change of Booking

Changes will be accommodated based on availability, and the hotel’s ability to meet the request. Changes related to length of stay, add-ons, removal of products and/or services may be subject to additional charges. 

There are several ways to change a booking, depending on the type of reservation you have made. Please consult your booking confirmation for more information or alternatively, feel free to contact our Guest Service team if you have any questions. 

Rates and payment

All rates are in Danish Kroner and include VAT.

In your booking confirmation, all charges covering the accommodation, products and services will be clearly stated. Additional charges incurred during the stay, such as restaurant charges, room services or bar orders will be added to your room account and settled by you upon check-out.

If you wish to pay by cash, we will ask for either a cash deposit or a credit card guarantee upon check-in.

Grand Joanne accepts payment via the following credit card companies: Visa, American Express, MasterCard, Dankort, JCB and Diners Club. A credit card fee may apply when paying with other credit cards.

Cancellation

Flexible rates can be cancelled complimentary prior to 12:00 pm on the day of your arrival. 

Cancellation after 12:00 pm on your day of arrival will result in a cancellation fee equal to the room rate of your 1st night. If there is another cancellation policy stated on your reservation, the policy on your confirmation will overrule the above condition. 

Grand Joanne may cancel any booking due to invalid payment details being provided as guarantee of the reservation.

Check-in and Check-out

Check-in is from 3:00 pm. Early check-in can be secured upon request subject to availability and an early check-in fee. Guests are welcome to leave their luggage with us, and have it safely stored in our secured luggage room until they check-in.

Check-out is at noon. Check-out after 12:00 pm is charged at a fixed hourly rate. Guests are also welcome to use our luggage room after check-out. 

Food & Beverage

Unless included in the rate and booking confirmation, the booking does not include Food & Beverage. 

Breakfast and Restaurant reservations can be made before arrival by contacting our Guest Service team. We are also happy to give you the best recommendations for restaurants in Copenhagen, make reservations for you and relay any special requirements or requests you may have. 

General

Smoking is not permitted anywhere on the premises. Grand Joanne is a non-smoking Hotel. Guests who do not comply with our non-smoking policy will be fined with a non-negotiable fee of 4000dkk.

The minimum age for accommodation reservations is 18 years of age. For guests under the age of 18, a parent or other adult must be present for the duration of their stay. 

Guests are liable for any damage done to, or loss experienced by Grand Joanne property or premisses, caused by themselves or members of their party. The Guest may be charged for the reparation, cleaning and replacement of the damaged property.

HOUSE RULES

General hotel rules:
 
All guests are required to be registered at the Front Desk due to fire regulations. It is not allowed to hand out your key card to unregistered guests, as these give access to the premises. Please be informed that your room cannot be handed over to a 3rd party. We do value your safety first, and for that reason we ask you to keep your key card safe. If you do lose or damage your key, please contact Front Desk as soon as possible, for us to assist you with a new key card. We will ask for your ID if a new key card is requested, so please make sure to bring this. We are willing to refuse assistance with key cards in case you are not able to identify yourself as the registered guest of room in question.

It is not allowed to remove any items or furniture from your room such as steamers, towels, blankets, pillows etc. If you wish to borrow a towel for the beach or park, please ask our Front Desk for assistance. 

Guests are liable for any damage done to, or loss experienced by Grand Joanne property or premisses, caused by themselves or members of their party. The Guest may be charged for the reparation, cleaning and replacement of the damaged or lost property.

Grand Joanne is a privately owned establishment, and any footage taken on the premises is only permitted to be used in private media. It is not allowed to make use of any footage from the premises, in any commercial media, without a formal location release signed by the General Manager. On further notice, a formal permission release must be collected from all civilians that is visible in the footage. Failure to comply with this rule, can result in legal action towards the owner of the commercial media in question.

As we are a hotel, our main goal is to offer you a good night of sleep. Therefore, we ask you to respect your fellow guests concerning volume in general when you are in your room or on the corridors. We do understand that you are on vacation, and you are here to enjoy yourself, and therefore we do have several areas on our ground floor where you are able to have all the fun that you want, without being concerned about your neighbours. We appreciate your effort in helping us with this, and we hope that we can assist you with enjoying your time at Grand Joanne as much as possible. 

We do not offer safety boxes in all rooms, but if you need to store your valuables, ask Front Desk for assistance, as we do have a limited number of safety boxes available. All room doors lock automatically, but we always encourage you to check the door is locked and safe when you leave. The minimum age for reservations is 18 years of age. For guests under the age of 18, a legal guardian must be present for the duration of their reservation.

Smoking: 

Smoking is not permitted anywhere on the premises. Grand Joanne is a non-smoking property and guests who fail to comply with our non-smoking policy will be fined with a non-negotiable fee of 4000dkk. Any attempt of tampering with any kind of fire and safety equipment in your room or at the premises of Grand Joanne, will result in criminal charges with Copenhagen Police, and further on you will be liable for any fines and charges connected to this situation.

Fire safety: 

It is not allowed to use any type of fire in your room and this includes lighting candles. It is also not allowed to leave any devices that has electronic heating, such as an iron, hair straightener etc. unattended as this could cause fire hazzard.

In case of a fire alarm, we ask you to follow the guidelines coming through the speakers. Our team is trained in fire regulations, and we will do our best to assist you in a calm and collected matter. You will find fire escape plans on your room door and in all corridors of the premises. Please read these when you are able to, and in case of a fire alarm, follow escape plans and the lighted exit signs, and remember that elevators are prohibited from use.

 

 

 

CONTACT

GRAND JOANNE

Vesterbrogade 9A
DK-1620 Copenhagen V
VAT number: 38848305

E-mail: info@grandjoanne.dk
Phone: +45 78 71 40 10

TERMS & CONDITIONS

TERMS & CONDITIONS